FAQ
What is the turnaround time on orders?
Most orders ship within 2 business days excluding weekends and holidays. Due to extreme order volume in the month of December, the processing of orders during this month may take additional time. Large volume orders and embossing seals may take an extra day. Special order items such as Custom Band Stamps may take an extra 2 business days.CA & OR Notary Stamp orders ship after we receive your original "Certificate of Authorization to Obtain or Manufacture a Seal".
How long will it take for my order to arrive?
All orders ship from Wisconsin via the shipping method you choose at checkout. Our default shipping method is First Class Mail. If you need your order fast, please choose an expedited shipping method. Standard Shipping (First Class Mail) orders should arrive 2-5 business days after we ship. Ground orders should arrive 2-4 business days after we ship. Time frames are dependent on carrier efficiency and workload, occasionally carriers may fall behind schedule with deliveries.
What are the requirements for artwork on custom stamps?
JPG, GIF, TIF, and PNG files can be uploaded directly to the site during customization of your stamp. All custom images must be at least 300 dpi in resolution to reproduce into a stamp. Note: Your order may be delayed if your artwork does not meet specifications. If this is the case, we will contact you via phone or e-mail.
Do you handle special requests?
Call 888-816-8833 to discuss any special requests you may have. We will expedite your order through the production process, and ship it the next business day it is ordered. We can ship via UPS next day air, so you can have your order in two business days. When shipping next day air, you pay the actual UPS next day air charges. Industrial Xstampers (F series) take 4 to 5 additional days to process.
Does the website accept purchase orders?
Whether or not your company or organization uses purchase orders, this can be a good indication of a professional company. Many of the fly-by-night operations accept credit cards as their only form of payment. We accept purchase orders from companies and government agencies after a quick credit check has been performed. Email us at sales@rubberstamps.com if you would like to use purchase orders.
Is the rubber stamp I will be receiving re-inkable?
The rubber stamps sold on this website are fully re-inkable, and good for up to 50,000 impressions before re-inking is neccessary.
Is it possible to change the ink color of my rubber stamps?
Changing the ink color of your rubber stamp is not recommended as ink formulas for each color are different and do not mix well. Mixing colors results in blurry impressions as the ink holding pores of rubber ink stamps can get blocked when a different ink formula is used. True colors cannot be obtained by mixing different formulas e.g. a black ink formula mixed with red will not render a true red.
What is the best way to clean my rubber stamp?
To remove ink from a rubber stamp or self-inking stamp die plate, spray a stamp cleaning solution onto a paper towel and wipe the ink off of the rubber impression. Allow to the rubber to dry before storing. Occasionally, lint and paper dust may adhere to the surface of your stamp. To clean, simply take a piece of cellophane tape and press it across the rubber stamp with your finger. When you remove the tape, you will remove the residue as well. Click here to watch how to clean and store your Re:Marks rubber stamps.